Patient Experience & Billing Specialist

Advocate Health; Mundelein (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Medical Group in Mundelein, IL is seeking a Patient Service Representative to support providers and guide patients through scheduling, registration, and billing. You will be the first contact, delivering compassionate, accurate information and ensuring a smooth patient experience.

Qualifications include a high school diploma and 1–2 years of customer service. The role requires handling difficult callers, timely data entry, and maintaining up-to-date medical records.

Qualifications

• High school diploma or equivalent.
• 1–2 years of related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provide efficient, high-quality patient services at appointments or by phone.
• Enter billing information at time of service and follow up on missing data.
• Maintain accurate medical records per practice standards.

Skills

Customer service

Communication

Caller handling

Education

High school diploma or equivalent

Job description

Advocate Medical Group in Mundelein, IL is seeking a Patient Service Representative to support providers and guide patients through scheduling, registration, and billing. You will be the first contact, delivering compassionate, accurate information and ensuring a smooth patient experience.

Qualifications include a high school diploma and 1–2 years of customer service. The role requires handling difficult callers, timely data entry, and maintaining up-to-date medical records.