Patient Services & Billing Specialist (Mon–Fri)

Advocate Health Care; Elgin (IL); On-site; USD 34,000 - 44,000; Full time

Job summary

Advocate Medical Group in Illinois is seeking a Patient Service Representative to support care teams and connect with patients, ensuring a seamless, compassionate experience during scheduling, registration and billing.

You will assist with billing information and medical records, greet callers, coordinate appointments, and help patients understand charges, referrals, and test results.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of related customer service experience.
• Experience handling difficult callers/patients is preferred.

Responsibilities

• Patient Services: provide high-quality service for appointment scheduling, registration, and information requests.
• Billing Services: ensure accurate entry of billing information at time of service and follow up as needed.
• Medical Record Services: maintain accurate and timely medical records in the system.

Skills

Customer service

Communication skills

Telephone etiquette

Multitasking

Education

High school diploma or equivalent

Job description

Advocate Medical Group in Illinois is seeking a Patient Service Representative to support care teams and connect with patients, ensuring a seamless, compassionate experience during scheduling, registration and billing.

You will assist with billing information and medical records, greet callers, coordinate appointments, and help patients understand charges, referrals, and test results.