Patient Services & Billing Specialist

Lifespan; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Representative in Providence, RI to greet patients, perform registration/check-in, answer phones and schedule appointments. You will obtain referrals and authorizations, process forms and assist with discharge procedures while ensuring accurate data entry and privacy.

The role requires excellent communication, English proficiency, and familiarity with medical office procedures.

Qualifications

• Two years of experience in a physician's medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient's right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

Skills

Medical office experience

Appointment scheduling

English proficiency

Interpersonal skills

Medical terminology

Tools

Scheduling software

Job description

Brown University Health is seeking a Patient Service Representative in Providence, RI to greet patients, perform registration/check-in, answer phones and schedule appointments. You will obtain referrals and authorizations, process forms and assist with discharge procedures while ensuring accurate data entry and privacy.

The role requires excellent communication, English proficiency, and familiarity with medical office procedures.