Patient Services Lead — Medical Front Office

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; East Providence (RI); On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health is seeking a Front Office Coordinator in East Providence, RI to manage patient registration, scheduling, insurance verification, and front desk operations. You will ensure smooth daily workflows and uphold the organization’s commitment to compassionate, respectful patient care.

Responsibilities include handling phone calls, appointment scheduling, patient check-in/out, balance collection, and referrals coordination while adhering to regulatory standards.

Qualifications

• Pay range: $20.96-$34.61.
• Location: East Providence, RI (375 Wampanoag Trail).
• Work Type: M-F 8:00 am-4:30pm.
• Daily Hours: 8 hours.
• Driving Required: Yes.

Responsibilities

• Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage
• Promotes continuous quality improvement in patient services and practice workflow
• Responsible for front desk work allocation, training and problem resolution
• Answers phones, schedules appointments, checks patients in/out and coordinates referrals
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients due for appointments and calls to schedule
• Verifies demographics and insurance information for every patient
• Coordinates and tracks STAT patient referrals and pre-authorizations
• Supports NCQA, ACO, Meaningful Use quality measures and other quality initiatives
• Assists patients with Kiosk sign in
• Monitors and orders administrative supplies to ensure proper inventory
• Complies with OSHA and DOH standards
• Protects patients’ demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops related to position and workflows
• Performs other miscellaneous duties as assigned

Job description

Brown University Health is seeking a Front Office Coordinator in East Providence, RI to manage patient registration, scheduling, insurance verification, and front desk operations. You will ensure smooth daily workflows and uphold the organization’s commitment to compassionate, respectful patient care.

Responsibilities include handling phone calls, appointment scheduling, patient check-in/out, balance collection, and referrals coordination while adhering to regulatory standards.