Patient Services Specialist

Summit Health Management; East Atlantic Beach (NY); On-site; USD 22,000 - 29,000; Full time

Job summary

CityMD is seeking a Patient Service Representative to warmly welcome patients and accurately register them for appointments. You will coordinate intake, update records, answer calls, and assist with insurance verification in a fast-paced clinical setting.

The role requires a High School Diploma, strong communication skills, and bilingual abilities where required. Candidates should be comfortable with cash handling and documentation in a busy environment.

Qualifications

• High School Diploma or GED required.
• Happy, welcoming, and can-do attitude with patients and coworkers.
• Experience in high-volume/high-intensity service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and typing speed ~55 wpm.
• Flexible/adaptable in a dynamic environment.
• Bilingual skills may be required based on site location.

Responsibilities

• Greet and welcome patients.
• Organize intake and appointment coordination.
• Enter/update patient information in the system.
• Assist patients with paperwork as needed.
• Scan, update, and file medical records.
• Answer phone calls promptly and politely.
• Process medical insurance information and verify eligibility.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and patient inquiries.

Skills

Customer service

Communication

Typing speed

Bilingual

Education

High School Diploma or GED

Tools

EHR

Practice Management System

Job description

CityMD is seeking a Patient Service Representative to warmly welcome patients and accurately register them for appointments. You will coordinate intake, update records, answer calls, and assist with insurance verification in a fast-paced clinical setting.

The role requires a High School Diploma, strong communication skills, and bilingual abilities where required. Candidates should be comfortable with cash handling and documentation in a busy environment.