Patient Services Front Desk Specialist

Summit Health Management; Town of Hempstead (NY); On-site; USD 22,000 - 29,000; Full time

Job summary

CityMD seeks a Patient Service Representative to welcome patients and register them for care at our CityMD locations. You will coordinate intake, manage appointments, and ensure accurate data entry while addressing questions with urgency and kindness.

The role requires a High School Diploma, excellent communication, bilingual abilities may be advantageous, and the ability to work in a fast-paced healthcare environment. Competitive hourly pay and benefits are offered.

Qualifications

• Experience in high-volume/high-intensity service environments.
• Excellent verbal and written communication skills.
• Bilingual language skills may be required based on site location.
• Proficient computer use with fast keyboarding (≈55 wpm).
• Detail-oriented with strong teamwork.
• Able to interact effectively with physicians, patients and staff.

Responsibilities

• Greet and welcome patients.
• Organize patient intake and coordinate appointments.
• Enter/update patient information in system accurately.
• Assist patients with completing paperwork as needed.
• Scan, update and file medical records.
• Answer calls promptly and politely.
• Process insurance information and verify eligibility.
• Handle cash and co-payments accurately and responsibly.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and patient inquiries.

Skills

High-volume service

Excellent communication

Bilingual

Typing 55 wpm

Detail-oriented

Team player

Education

High School Diploma

Job description

CityMD seeks a Patient Service Representative to welcome patients and register them for care at our CityMD locations. You will coordinate intake, manage appointments, and ensure accurate data entry while addressing questions with urgency and kindness.

The role requires a High School Diploma, excellent communication, bilingual abilities may be advantageous, and the ability to work in a fast-paced healthcare environment. Competitive hourly pay and benefits are offered.