Patient Services Specialist

Cedars-Sinai; Beverly Hills (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Service Representative to support positive patient relations through accurate telephone communication, efficient appointment scheduling, and thorough patient registration. The role includes collecting payments, verification of demographics, and ensuring quality service across the Cedars-Sinai Medical Network.

Ideal candidates bring at least two years of outpatient medical office experience, a high school diploma or GED, and strong customer service skills.

Qualifications

• Two years of outpatient medical office experience preferred.
• High school diploma or GED preferred.
• Excellent customer service and communication skills required.

Responsibilities

• Provide outstanding customer service through calls, check-in/check-out, and issue resolution.
• Greet patients, resolve issues, and direct them to appropriate services.
• Verify patient demographics and insurance information in CS-Link.
• Schedule appointments, complete registrations, and collect co-payments.
• Assist with managing physician schedules and referrals as instructed.
• Explain policies and procedures to patients and document interactions.
• Participate in daily huddles and comply with infection prevention standards.

Skills

Customer service

Telephone communication

Appointment scheduling

Patient registration

Cash handling

Insurance data verification

Education

High school diploma or GED

Tools

CS-Link

Job description

Cedars-Sinai is seeking a Patient Service Representative to support positive patient relations through accurate telephone communication, efficient appointment scheduling, and thorough patient registration. The role includes collecting payments, verification of demographics, and ensuring quality service across the Cedars-Sinai Medical Network.

Ideal candidates bring at least two years of outpatient medical office experience, a high school diploma or GED, and strong customer service skills.