Patient Services & Scheduling Specialist

Archon Business Group, LLC; Yuba City (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Job summary

Archon Business Group, LLC is seeking a Patient Services Representative to provide front-line administrative and customer service support that ensures a positive patient experience. You will greet patients, schedule appointments, and coordinate communication between patients and providers in a professional and discreet manner.

Responsibilities include collecting co-pays, updating demographics, maintaining accurate records in the EHR, and supporting office operations while upholding HIPAA and

Qualifications

• High school diploma or equivalent required.
• Experience in medical/healthcare office preferred.
• Proficiency with EHR systems, scheduling software, and Microsoft Office.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work independently while maintaining a collaborative team approach.

Responsibilities

• Greets and assists patients and visitors in a professional, courteous manner.
• Answers incoming calls, screens inquiries, takes messages, and provides accurate information or assistance.
• Schedules, confirms, and adjusts patient appointments according to clinic protocols.
• Communicates effectively with patients regarding scheduling, insurance, and office procedures.
• Collects co-pays, deductibles, or outstanding balances in alignment with financial policy.
• Obtains, verifies, and updates patient demographics and insurance information.
• Requests, receives, and transmits patient medical records in compliance with HIPAA standards.
• Prepares and maintains accurate electronic patient charts and documentation within the electronic health record (EHR) system.
• Prepares correspondence, forms, and other documentation as required.
• Communicates with referring offices and external partners to support continuity of care.
• Accurately posts payments and maintains daily reconciliation of collected funds.
• Assists with ordering and maintaining office and clinical supplies.
• Supports providers and clinical staff with patient flow and administrative tasks.
• Helps maintain organized filing systems and ensures timely record retention.
• Ensures care and maintenance of office equipment and reports issues promptly.
• Adheres to HIPAA, OSHA, and company confidentiality standards.
• Maintains a professional demeanor and a commitment to service excellence.
• Follows all organizational policies, procedures, and safety protocols.
• Collaborates with clinic and administrative staff to maintain efficient daily operations.
• Assists with special projects or additional duties as assigned by clinic leadership.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

Archon Business Group, LLC is seeking a Patient Services Representative to provide front-line administrative and customer service support that ensures a positive patient experience. You will greet patients, schedule appointments, and coordinate communication between patients and providers in a professional and discreet manner.

Responsibilities include collecting co-pays, updating demographics, maintaining accurate records in the EHR, and supporting office operations while upholding HIPAA and