Patient Services Coordinator

Brown-University-Health-1; East Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a Patient Service Representative to provide front-office support in an outpatient medical practice. You will register patients, schedule appointments, greet and check in patients, manage information, and support efficient patient flow.

Responsibilities include triaging calls, verifying insurance details, collecting co-pays, and ensuring smooth discharge processes while maintaining privacy and quality standards.

Qualifications

• Knowledge of patient care needs across developmental stages and cultural backgrounds.
• Familiarity with medical terminology.
• Proficiency in English and computer systems.
• Strong interpersonal and communication skills.

Responsibilities

• Answers and triages telephone calls, takes messages, directs calls, and ensures follow-up.
• Registers patients and enters information accurately.
• Schedules, confirms, and reschedules appointments; tracks missed appointments.
• Obtains insurance authorizations and referrals and verifies information.
• Checks patients in, verifies demographic and insurance data, collects co-pays.
• Maintains patient flow and notifies clinical staff when patients arrive.
• Schedules physician appointments and testing; handles discharge coordination.
• Ensures coding information is documented prior to departure.
• May create or maintain patient records and batch encounter forms.

Skills

Patient care knowledge

Medical terminology

English proficiency & computer systems

Interpersonal communication

Tools

Electronic health records (EHR)

Job description

Brown University Health seeks a Patient Service Representative to provide front-office support in an outpatient medical practice. You will register patients, schedule appointments, greet and check in patients, manage information, and support efficient patient flow.

Responsibilities include triaging calls, verifying insurance details, collecting co-pays, and ensuring smooth discharge processes while maintaining privacy and quality standards.