Patient Access & Billing Specialist

Brown University Health; Newport (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Newport, RI seeks a Patient Service Representative to greet patients, register, answer phones, schedule appointments, obtain referrals and authorizations, and manage discharge processes.

The role supports the practice with clerical duties and upholds privacy and confidentiality while modeling the organization’s values and success factors. Travel to satellite offices may be required.

Qualifications

• Completion of a two-year Medical Office Management/Medical Secretary program or equivalent experience.
• Two years experience in a physician’s medical office.
• Proficient in English and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process and ensures payments are collected at time of service.
• Verifies demographics, referrals, authorizations, billing codes, and diagnoses information.
• Completes end-of-day batch reconciliation of schedules and payments.
• Provides clerical support for the practice.
• Orients and supports new employees on department policies and procedures.
• Maintains safety, quality, and infection-control standards per policy.
• Protects patient privacy and confidentiality.
• Possible travel to satellite offices to perform duties.

Skills

Customer service

English proficiency

Scheduling

Interpersonal skills

Education

Medical secretary program

Job description

Brown University Health in Newport, RI seeks a Patient Service Representative to greet patients, register, answer phones, schedule appointments, obtain referrals and authorizations, and manage discharge processes.

The role supports the practice with clerical duties and upholds privacy and confidentiality while modeling the organization’s values and success factors. Travel to satellite offices may be required.