Medical Office Receptionist & Scheduling Specialist

Mercyhealth; Lake Geneva (WI); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Job summary

Mercyhealth is seeking a Front Desk/Reception role focusing on clerical duties and Epic scheduling for patient registration. You will handle calls, greet visitors, verify demographics, and process payments while maintaining HIPAA privacy.

Ideal candidates have a high school diploma and prior medical reception experience, with strong communication skills and basic Epic knowledge. The role may require flexible hours during peak periods.

Qualifications

• Maintains reception and lobby areas; ensures service standards.
• Prepares for flexible hours and potential overtime during peak times.
• Good interpersonal and written communication skills are required.

Responsibilities

• Answers incoming telephone calls and routes to appropriate personnel.
• Registers patient information and manages appointments in Epic.
• Collects co-payments and processes online payments in Epic.

Skills

Critical Moments of Service

Interpersonal communication

Written communication

Keyboard skills

Medical terminology

Education

High School diploma or equivalent

Tools

Epic

Job description

Mercyhealth is seeking a Front Desk/Reception role focusing on clerical duties and Epic scheduling for patient registration. You will handle calls, greet visitors, verify demographics, and process payments while maintaining HIPAA privacy.

Ideal candidates have a high school diploma and prior medical reception experience, with strong communication skills and basic Epic knowledge. The role may require flexible hours during peak periods.