Patient Services & Scheduling Specialist

Albany Medical College; Town of Guilderland (NY); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Albany Medical College seeks an Administrative Associate with strong customer service and clerical experience to support patient registration, scheduling, and Office operations. The role emphasizes proficiency with electronic health records and scheduling systems, coordinating care and information flow across departments.

Responsibilities include registering patients, updating insurance, scheduling visits, discussing finances, and ensuring compliance with payer and regulatory requirements while

Qualifications

• High School Diploma/G.E.D. - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus
• Excellent customer service skills
• Ability to multi-task in a high patient volume unit
• Ability to learn and utilize resources
• Strong time management skills
• Good judgement and problem solving; escalate issues as needed
• Strong teamwork skills and work ethic

Responsibilities

• Register patients, update insurance information, schedule visits and other duties to coordinate patient scheduling
• Discuss financial obligations and explain regulatory forms, answer questions
• Work across multiple systems during patient interactions to support clinical workflow
• Maintain patient records via electronic medical record and scans
• Adhere to payer requirements for referrals and authorizations within scope
• Schedule follow-up appointments, referrals and prior authorizations as needed
• Communicate professionally with providers, patients, care team and insurers
• Be knowledgeable of and adhere to state agencies for consents when wards of the state

Skills

Customer service

Clerical skills

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

Electronic Health Record

Microsoft Office

Job description

Albany Medical College seeks an Administrative Associate with strong customer service and clerical experience to support patient registration, scheduling, and Office operations. The role emphasizes proficiency with electronic health records and scheduling systems, coordinating care and information flow across departments.

Responsibilities include registering patients, updating insurance, scheduling visits, discussing finances, and ensuring compliance with payer and regulatory requirements while