Patient Access & Scheduling Coordinator

Albany Medical Center; City of Albany (NY); On-site; USD 46,000 - 60,000; Full time

Job summary

Albany Medical Center is seeking a Patient Registration/Front Desk Clerk to greet patients, assist with check-in, verify insurance, collect co-pays, and update records in the electronic health record. You will support scheduling, assist with enrollment consents, and help maintain smooth clinical workflow in a fast-paced outpatient setting.

As a patient-facing team member, you will collaborate with providers and billing, explain financial obligations, and ensure accurate registration across

Qualifications

• High School Diploma or GED required.
• 2-3 years of office experience, or 1 year in a medical practice preferred.
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service and ability to multi-task in a high-volume setting.
• Strong time management, judgment and problem-solving skills.

Responsibilities

• Assist all patients at front check-in and greet them promptly and courteously.
• Utilize the EMR to maintain patient records and register patients.
• Update insurance information and collect patient co-pays at check-in.
• Schedule follow-up appointments and referrals as needed.
• Communicate professionally with providers, patients and insurance companies.
• Discuss financial obligations and explain regulatory forms to patients.
• Support multiple systems during patient interactions to ensure accurate registration.
• Represent Albany Medical Center and uphold CARES guiding principles.

Skills

Excellent customer service

Strong time management

Multi-tasking

Problem solving

Education

High School Diploma/GED

Tools

Electronic Health Record (EHR)

Microsoft Office

Job description

Albany Medical Center is seeking a Patient Registration/Front Desk Clerk to greet patients, assist with check-in, verify insurance, collect co-pays, and update records in the electronic health record. You will support scheduling, assist with enrollment consents, and help maintain smooth clinical workflow in a fast-paced outpatient setting.

As a patient-facing team member, you will collaborate with providers and billing, explain financial obligations, and ensure accurate registration across