Patient Access & Scheduling Specialist I

Albany Medical College; City of Albany (NY); Hybrid; USD 46,000 - 60,000; Full time

Job summary

Albany Medical College is seeking a Pre-Service Specialist I in Albany for the Day shift to manage complex patient registration and scheduling. You will update registration, scheduling and insurance data in the EHR and prepare disability and out-of-work paperwork.

The role emphasizes excellent customer service, multi-tasking in a high-volume environment, and clear communication about financial obligations, HIPAA awareness, and safety.

Qualifications

• High School Diploma or GED required.
• 2-3 years office experience preferred.
• Experience using an electronic health record (EHR) and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Strong time management and problem-solving abilities.

Responsibilities

• Registration and scheduling for complex patients.
• Update system with registration, scheduling and insurance information.
• Prepare patient disability and out-of-work / school paperwork.
• Discuss financial obligations and explain regulatory forms.
• Support clinical workflow across multiple systems during patient interactions.

Skills

Customer service

Multitasking

Time management

Teamwork

Problem solving

Learning resources

Communication

Adaptability

Attention to detail

Education

High School Diploma/G.E.D.

Tools

Electronic Health Record (EHR)

Microsoft Office

Job description

Albany Medical College is seeking a Pre-Service Specialist I in Albany for the Day shift to manage complex patient registration and scheduling. You will update registration, scheduling and insurance data in the EHR and prepare disability and out-of-work paperwork.

The role emphasizes excellent customer service, multi-tasking in a high-volume environment, and clear communication about financial obligations, HIPAA awareness, and safety.