Patient Access & Scheduling Specialist I

Albany Medical Center; City of Albany (NY); On-site; USD 47,000 - 66,000; Full time

Job summary

Albany Medical Center in Albany, NY, is seeking a Pre-Service Specialist I for the Patient Engagement Center. You will manage registration and scheduling for complex patients, update insurance data in multiple systems, and prepare disability and leave paperwork.

You will discuss financial obligations with patients, use the EHR and Microsoft Office, provide excellent service in a high-volume setting, and uphold Albany Med CARES and safety standards as a key team member.

Qualifications

• High School Diploma or GED required.
• 2–3 years of office experience or 1 year in a medical practice preferred.
• Experience using an electronic health record (EHR) and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Strong time management and problem-solving abilities.
• Good judgment and teamwork.

Responsibilities

• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Skills

Customer service

Time management

Multi-tasking

Problem solving

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Electronic Health Record (EHR)

Job description

Albany Medical Center in Albany, NY, is seeking a Pre-Service Specialist I for the Patient Engagement Center. You will manage registration and scheduling for complex patients, update insurance data in multiple systems, and prepare disability and leave paperwork.

You will discuss financial obligations with patients, use the EHR and Microsoft Office, provide excellent service in a high-volume setting, and uphold Albany Med CARES and safety standards as a key team member.