Patient Access & Scheduling Lead

Albany Medical Center; City of Albany (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Albany Medical Center is seeking an administrative assistant in the HBD - Medicine Endocrinology unit to support front desk operations and patient flow. You will greet patients, verify insurance, collect co-pays, and coordinate scheduling and referrals.

The role involves handling multiple systems, ensuring accurate registration, and assisting clinicians and staff to maintain smooth clinic operations. A high level of professionalism and customer service is essential.

Qualifications

• High School Diploma or GED required.
• Associate’s Degree preferred.
• 3-5 years office experience or related medical practice experience preferred.
• Experience using an electronic health record and MS Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Strong time management skills.
• Good judgement and problem-solving ability.

Responsibilities

• Support staff and assist all patients that report to the front check-in desk.
• Coordinate patients’ referrals and prior authorization for diagnostic testing or procedures.
• Schedule surgical procedures.
• Greet patients in a prompt, courteous and professional manner.
• Interact with a diverse patient population.
• Update insurance information, attending appointment, and collect patient co-pays.
• Schedule follow-up appointments and referrals as needed at check-out.

Skills

Customer service

Multitasking

Time management

Teamwork

Problem solving

Communication

Resourcefulness

Education

High School Diploma

Associate’s degree

Tools

Electronic Health Record

Microsoft Office

Job description

Albany Medical Center is seeking an administrative assistant in the HBD - Medicine Endocrinology unit to support front desk operations and patient flow. You will greet patients, verify insurance, collect co-pays, and coordinate scheduling and referrals.

The role involves handling multiple systems, ensuring accurate registration, and assisting clinicians and staff to maintain smooth clinic operations. A high level of professionalism and customer service is essential.