Patient Services & Scheduling Specialist

SunState Medical Specialists; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

SunState Medical Specialists in New York State seeks a Patient Services Specialist to provide administrative support to staff, patients, and physicians, ensuring high-quality service and efficient operations. The role links patients with clinical teams, manages appointments, and handles billing inquiries.

The ideal candidate demonstrates excellent organization and communication, works well in a busy environment, and is proficient with clinical administration and MS Office tools.

Qualifications

• Relevant administrative experience in a busy, customer-focused setting, medical preferred.
• Ability to handle urgent matters and time-critical appointments.
• Strong organization and communication skills with internal and external stakeholders.
• Ability to work independently and in a team.
• Familiarity with patient billing and related funding mechanisms.

Responsibilities

• Provide administrative and general support to staff, patients and physicians.
• Maintain patient service expectations and respond to feedback.
• Direct patient flow and answer telephone calls promptly.
• Assist with patient questions regarding billing and insurance payments.
• Maintain patient records and scheduling for physician appointments.
• Ensure documentation for consultations and referrals is registered.

Skills

Customer service

Administration

Organization

Communication

Teamwork

Time management

Problem solving

Attention to detail

Travel

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinical administration systems

Patient billing systems

Job description

SunState Medical Specialists in New York State seeks a Patient Services Specialist to provide administrative support to staff, patients, and physicians, ensuring high-quality service and efficient operations. The role links patients with clinical teams, manages appointments, and handles billing inquiries.

The ideal candidate demonstrates excellent organization and communication, works well in a busy environment, and is proficient with clinical administration and MS Office tools.