Patient Experience & Scheduling Specialist

SunState Medical Specialists; Wellington (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

SunState Medical Specialists in Florida seeks a Patient Services Specialist to provide administrative support to staff, patients, and physicians, ensuring high-quality service and efficient operations.

You will manage patient flow, answer calls, handle billing inquiries, schedule appointments, maintain records, and assist physicians with clinic visits, adapting to a fast-paced environment.

Qualifications

• Minimum High School Diploma or equivalent.
• Experience in an administrative role in a busy, customer-focused environment preferred, medical setting is a plus.
• Ability to handle urgent matters and time-critical medical appointments.
• Strong organization and communication skills with internal and external stakeholders.
• Proven ability to work independently and in a team.
• Knowledge of patient billing systems and related funding mechanisms.
• Familiarity with clinical administration systems and Microsoft Office.

Responsibilities

• Provide administrative and general support to staff, patients, and physicians to ensure high-quality, professional service.
• Maintain patient service expectations and respond to feedback to improve service.
• Direct patient flow and assist with scheduling physician appointments.
• Answer telephone calls promptly and respond to queries per privacy policy.
• Assist physicians and staff with billing and insurance inquiries.
• Maintain waiting room appearance and organize patient and staff spaces.
• Ensure patient records are accurate and complete.
• Register new patients and ensure correct personal and billing details.

Skills

Administrative skills

Customer service

Communication

Organization

Teamwork

Billing knowledge

Education

High School Diploma

Tools

Microsoft Office

Clinical administration systems

Job description

SunState Medical Specialists in Florida seeks a Patient Services Specialist to provide administrative support to staff, patients, and physicians, ensuring high-quality service and efficient operations.

You will manage patient flow, answer calls, handle billing inquiries, schedule appointments, maintain records, and assist physicians with clinic visits, adapting to a fast-paced environment.