Patient Services & Scheduling Specialist

Memorial Care; Springfield (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health/dental/vision insurance options

Job summary

Memorial Health in Springfield, IL is seeking a front-desk healthcare office associate to support daily billing, registration, and patient interaction. You will answer calls, schedule appointments, and register patients while coordinating with a medical team to deliver efficient service.

The role requires high school diploma, experience in a medical office or customer service, and strong communication. Proficiency with computers and typing is essential; training on HIPAA compliance will be

Qualifications

• High school graduate or equivalent required.
• Previous work experience in a medical office and/or customer service position preferred.
• Computer experience and typing skills required.
• Strong written and verbal communication skills required. Ability to multi-task and prioritize required. Candidates must pass assessments during the interview process: Listening Skills, Data Entry, and Office Skills.

Responsibilities

• Assist clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction.
• Communicate patients’ needs through the tasking mechanism of the electronic health record.
• Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
• Schedule, reschedule and coordinate patient appointments.
• Review new patient requests.
• Appropriately triages patients in urgent/emergency situations over phone or in person.
• Monitor patient flow through reception and work with team to minimize and notify patients of waits and delays.
• Schedule interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance.

Skills

Communication skills

Multi-tasking

Data entry

Office skills

Education

High school diploma or equivalent

Tools

Typing skills

Computer experience

Electronic health record

Job description

Memorial Health in Springfield, IL is seeking a front-desk healthcare office associate to support daily billing, registration, and patient interaction. You will answer calls, schedule appointments, and register patients while coordinating with a medical team to deliver efficient service.

The role requires high school diploma, experience in a medical office or customer service, and strong communication. Proficiency with computers and typing is essential; training on HIPAA compliance will be