Patient Experience & Scheduling Specialist

Memorial Care; Milwaukee (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health/dental/vision insurance

Job summary

Memorial Health is seeking an on-site Front Office / Billing Associate to support daily medical office operations. The role involves greeting patients, registering demographics and insurance, scheduling appointments, and answering calls with care and professionalism.

Ideal candidates have high school diploma, prior medical office or customer service experience, and strong communication skills. This position includes HIPAA-compliant handling of information and basic billing tasks.

Qualifications

• High school diploma required.
• Prior medical office or customer service experience preferred.
• Strong written and verbal communication, multitasking, and data entry skills.

Responsibilities

• Assist clinic in achieving quality and patient satisfaction goals.
• Answer calls, route and triage by patient urgency.
• Register patients and collect demographics/insurance information.
• Schedule, reschedule, and coordinate patient appointments.
• Process billing tasks, apply copays, and handle cash as needed.
• Maintain accurate patient records and documentation.

Skills

Communication skills

Multitasking

Listening skills

Data entry

Office skills

Education

High school diploma

Job description

Memorial Health is seeking an on-site Front Office / Billing Associate to support daily medical office operations. The role involves greeting patients, registering demographics and insurance, scheduling appointments, and answering calls with care and professionalism.

Ideal candidates have high school diploma, prior medical office or customer service experience, and strong communication skills. This position includes HIPAA-compliant handling of information and basic billing tasks.