Patient Access & Scheduling Specialist

Memorial Health; Springfield (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

paid time off

401(k) match

health/ dental/ vision insurance

Job summary

Memorial Health in Springfield seeks a patient access specialist to support front-desk operations, register patients, schedule appointments, and handle billing-related inquiries. You will interact with patients and families, triage calls, and ensure accurate data entry in the electronic health record.

Candidates should have a high school diploma, strong communication and multi-tasking skills, and prior work in a medical office or customer service.

Qualifications

• Strong written and verbal communication skills required.
• Ability to multi-task and prioritize required.
• Candidates must successfully pass the following assessments during the interview process in order to be further considered for this position: Listening Skills, Data Entry, and Office Skills.
• Computer experience and typing skills required.
• Previous work experience in a medical office and/or customer service position preferred.

Responsibilities

• Schedules, reschedules and coordinates patient appointments.
• Communicates patients’ needs through the tasking mechanism of the electronic health record.
• Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
• Registers patients accurately and collects demographic and insurance information.
• Monitors patient flow and assists with billing and registration tasks as needed.

Skills

Strong written and verbalcommunication

Multi-tasking

Prioritize tasks

Computer experience

Typing skills

Education

High school graduate or equivalent

Tools

Electronic health record

Job description

Memorial Health in Springfield seeks a patient access specialist to support front-desk operations, register patients, schedule appointments, and handle billing-related inquiries. You will interact with patients and families, triage calls, and ensure accurate data entry in the electronic health record.

Candidates should have a high school diploma, strong communication and multi-tasking skills, and prior work in a medical office or customer service.