Patient Service Specialist - Care Coordination & Scheduling

Montgomery College; Mount Juliet (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health in Mount Juliet is seeking an Associate Patient Service Specialist to support patient flow before, during, or after appointments. You will facilitate scheduling, registration, and communications across multiple systems to ensure smooth visits.

The role requires strong organizational skills, reliable teamwork, and the ability to navigate clinical software and patient portals. You’ll coordinate with external facilities as needed and route inquiries with sound judgment.

Qualifications

• High school diploma or GED required.
• Approximately 1 year of relevant work experience.
• Excellent communication and multitasking abilities.

Responsibilities

• Schedules appointments and procedures via clinical communications and patient portal.
• Manages patient registration and work queues.
• Coordinates with patients/outside facilities for pre-appointment orders.
• Communicates with patients through the portal, routing as needed.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health in Mount Juliet is seeking an Associate Patient Service Specialist to support patient flow before, during, or after appointments. You will facilitate scheduling, registration, and communications across multiple systems to ensure smooth visits.

The role requires strong organizational skills, reliable teamwork, and the ability to navigate clinical software and patient portals. You’ll coordinate with external facilities as needed and route inquiries with sound judgment.