Patient Services & Scheduling Specialist

Proliance Surgeons; Seattle (WA); On-site; USD 51,577,000 - 71,635,000; Full time

Job summary

Proliance Surgeons is seeking a Patient Services Representative to be the face of the practice, handling front desk and call-center tasks, scheduling, check-in, and eligibility verification.

You will triage with physicians and medical assistants, coordinate with the clinical team, and ensure patient privacy under HIPAA.

This role requires strong customer service, flexibility with hours, and accuracy in data entry within practice management and electronic medical record systems.

Qualifications

• High School Diploma or the Equivalent.
• 1-2 years relevant experience in public contact, preferably in medical office environment.
• Minimum 1-year front office or reception experience, medical preferred.
• Practice Management experience (desired).

Responsibilities

• Provide exemplary customer service in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Verify insurance eligibility and collect co-pays.
• Schedule and manage patient appointments, check-in and check-out.
• Maintain patient privacy per HIPAA.
• Coordinate with medical assistants and clinical team to ensure patient flow.
• Input patient and financial information accurately into the practice management system.
• Respond to multi-line phone system and triage scheduling issues.
• Follow onboarding policies and office procedures.

Skills

Superior customer service

Interpersonal skills

HIPAA confidentiality

Time management

Communication skills

Adaptability

Data entry accuracy

Front desk experience

Education

High School Diploma or Equivalent

Job description

Proliance Surgeons is seeking a Patient Services Representative to be the face of the practice, handling front desk and call-center tasks, scheduling, check-in, and eligibility verification.

You will triage with physicians and medical assistants, coordinate with the clinical team, and ensure patient privacy under HIPAA.

This role requires strong customer service, flexibility with hours, and accuracy in data entry within practice management and electronic medical record systems.