Patient Services Coordinator

Proliance Surgeons; Issaquah (WA); Hybride; USD 36 000 - 48 000; Plein temps

Résumé du poste

Proliance Surgeons seeks a Patient Services Representative to be the face of the practice, greeting patients, scheduling appointments, and verifying eligibility. You will work with clinicians to ensure smooth check-in, accurate data entry, and compliant handling of patient information.

Role requires excellent customer service, strong communication, and the ability to adapt to varied hours and scheduling needs in a medical office environment.

Qualifications

• High School Diploma or equivalent.
• 1-2 years relevant experience in public contact, preferably in medical office environment.
• Minimum 1-year front office or reception experience, medical preferred.
• Practice Management experience desired.

Responsabilités

• Provide exemplary customer service, both in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Schedule patient appointments, check in/verify information, and confirm insurance/ referrals.
• Ensure consent forms and patient information are up to date in systems.
• Verify insurance eligibility and financial status; collect payments when due.
• Assist patients with check-in, paperwork, and privacy compliance.
• Communicate appointment status and manage delays or changes.
• Coordinate with medical assistants and clinical team.

Connaissances

Superior customer service

Interpersonal skills

HIPAA confidentiality

Time management

Communication (oral & written)

Adaptability to schedule changes

Attention to detail

Multitasking in front desk

Formation

High School Diploma or the Equivalent

Description du poste

Proliance Surgeons seeks a Patient Services Representative to be the face of the practice, greeting patients, scheduling appointments, and verifying eligibility. You will work with clinicians to ensure smooth check-in, accurate data entry, and compliant handling of patient information.

Role requires excellent customer service, strong communication, and the ability to adapt to varied hours and scheduling needs in a medical office environment.