Patient Services & Scheduling Specialist

Duke Clinical Research Institute; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health is seeking a Patient Service Associate for Growing Child Pediatrics in Raleigh to support daily clinic operations, check-in/out, scheduling, and billing processes.

You will review patient information, manage accounts, handle calls, and assist with pre-visit preparations while ensuring a compassionate, patient-centered experience. This full-time role offers day shifts and growth opportunities within Duke Health.

Qualifications

• High school education or equivalent is required.
• Minimum of one year of work experience in directly communicating and providing service to patients or the public.
• Experience coordinating multiple tasks or activities is required.
• Ability to handle multiple assignments, conflicting demands and priorities.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and reminders.
• Review and adjust patient accounts in Maestro to clear issues and manage referrals within 24 hours.
• Check out patients, schedule follow-ups, and process referrals and orders.
• Answer calls, assist patients with requests, cancellations, rescheduling, and in-basket messages.
• Maintain logs for faxes and scan documents into EPIC; support billing processes.
• Educate patients on financial, compliance, and authorization forms and obtain signatures.

Skills

Customer service

Multi-tasking

Effective communication

Education

High school diploma

Tools

Maestro

EPIC

Job description

Duke Health is seeking a Patient Service Associate for Growing Child Pediatrics in Raleigh to support daily clinic operations, check-in/out, scheduling, and billing processes.

You will review patient information, manage accounts, handle calls, and assist with pre-visit preparations while ensuring a compassionate, patient-centered experience. This full-time role offers day shifts and growth opportunities within Duke Health.