Pediatrics Provider Support & Scheduling Specialist

Duke Careers; Durham (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Duke Health is seeking a Provider Support Assistant in the Department of Pediatrics to provide essential administrative support to physicians and advanced providers, ensuring smooth daily operations.

Key duties include triaging calls, drafting letters, coordinating seminars and travel, and maintaining provider schedules in Qgenda. The role requires strong clerical and communication skills and supports a collaborative clinical environment.

Qualifications

• High school education or equivalent.
• One year of clerical, office support, or related experience is required.

Responsibilities

• Prioritize and triage phone, email, and in-person requests for prompt handling.
• Draft letters, statements, and documents per departmental policies.
• Schedule and coordinate seminars, conferences, appointments, and meetings for leadership.
• Arrange faculty travel, reconcile transactions, and process reimbursements in Concur.
• Enter and maintain clinic schedules and provider availability in Qgenda.
• Manage calendars for the Division Chief and faculty to minimize conflicts.
• Oversee weekly seminar logistics, CME code management, and disclosure forms.
• Attend meetings to take minutes and provide administrative support.
• Handle additional tasks essential to daily division operations.

Skills

Clerical experience

Administrative support

Communication skills

Education

High school education or equivalent

Tools

Concur

Qgenda

Job description

Duke Health is seeking a Provider Support Assistant in the Department of Pediatrics to provide essential administrative support to physicians and advanced providers, ensuring smooth daily operations.

Key duties include triaging calls, drafting letters, coordinating seminars and travel, and maintaining provider schedules in Qgenda. The role requires strong clerical and communication skills and supports a collaborative clinical environment.