Provider Support Specialist & Scheduling Coordinator

Duke Health; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Duke Health Integrated Practice in RTP is seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

You will manage calls, scheduling, letters, and medical records while coordinating with CMAs and nurses to answer patient questions quickly. The role includes day shifts, Monday–Friday, with no weekends or holidays, reflecting Duke Health's commitment to compassionate care.

Qualifications

• High school diploma or equivalent.
• One year of clerical or general office support experience.

Responsibilities

• Obtain complete information on incoming calls (name, MRN, telephone number, date call was received and reason for call).
• Assist callers or route to the appropriate person or group in a timely fashion. When paging a provider, include your name and phone number on the page.
• Retrieve voicemails the same day and return calls within 48 hours.

Education

High school diploma or equivalent

Job description

Duke Health Integrated Practice in RTP is seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

You will manage calls, scheduling, letters, and medical records while coordinating with CMAs and nurses to answer patient questions quickly. The role includes day shifts, Monday–Friday, with no weekends or holidays, reflecting Duke Health's commitment to compassionate care.