Patient Service Associate - Growing Child Pediatrics

Duke Clinical Research Institute; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health is seeking a Patient Service Associate for Growing Child Pediatrics in Raleigh to support daily clinic operations, check-in/out, scheduling, and billing processes.

You will review patient information, manage accounts, handle calls, and assist with pre-visit preparations while ensuring a compassionate, patient-centered experience. This full-time role offers day shifts and growth opportunities within Duke Health.

Qualifications

• High school education or equivalent is required.
• Minimum of one year of work experience in directly communicating and providing service to patients or the public.
• Experience coordinating multiple tasks or activities is required.
• Ability to handle multiple assignments, conflicting demands and priorities.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and reminders.
• Review and adjust patient accounts in Maestro to clear issues and manage referrals within 24 hours.
• Check out patients, schedule follow-ups, and process referrals and orders.
• Answer calls, assist patients with requests, cancellations, rescheduling, and in-basket messages.
• Maintain logs for faxes and scan documents into EPIC; support billing processes.
• Educate patients on financial, compliance, and authorization forms and obtain signatures.

Skills

Customer service

Multi-tasking

Effective communication

Education

High school diploma

Tools

Maestro

EPIC

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$2,500 Commitment Bonus for qualifying candidates!

JOB LOCATION

Growing Child Pediatrics - 270 Horizon Dr

JOB SUMMARY

We are seeking a Patient Service Associate to participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.

JOB DUTIES AND RESPONSIBILITIES

• Prepare for clinic visits by reviewing next day patients, completing reminder calls, and other next day activities to include but not limited too- entering pre-visit orders, identifying required paperwork, reviewing patient accounts and be prepared to collect on account balances and membership fees at check in.
• Review all workfiles/workqueues in Maestro and make sure to make all necessary adjustments/changes to clear any issues related to the patient account. Manage the referral workqueues with the goal that all will be addressed and completed within 24 hours of submission.
• Checkout patients and make return appointments. Handle referrals and orders for patient appointments prior to visit and during their departure.
• Answer telephone calls live. Assist patients with request, cancellations, reschedule; and/or initiate message via in-basket to the designated provider or nurse. The patient calls same business day. Enter all phone encounters via Maestro as necessary.
• Maintain logs for faxes and scan documents into EPIC.
• Handle special projects for providers.
• Keep up company database and talk with patients and companies to explain our program.
• Handle internal billing system.
• Present and educate patients on financial, compliance, and authorization forms and obtain all necessary signatures as required per policy. (For example, COA/COT, MSPQ, ABN, and Self-Administered Drugs.) Appropriately label, scan, and document to medical record for retention. Modify communication to ensure patient understanding if necessary.
• Identify and collect patient financial liabilities (copay, coinsurance, deductibles, account balance); post appropriately based on payment type, payment amount and method of payment.
• During checkout process, correctly identify patient; review After Visit Summary (AVS) for patient follow-ups. Schedule return appointments; manage referrals and orders.
• Balance cash, check, and credit card collections at the end of each day; reconcile discrepancies and prepare personal deposit for cash manager according to cash management policies.

JOB ELIGIBILITY REQUIREMENTS

• Requires knowledge of basic grammar and mathematical principles normally acquired through high school education
• Minimum of one year of work experience in directly communicating and providing service to patients or public is required.
• Experience in effectively coordinating multiple tasks or activities is required.
• Must be able to handle multiple assignments, conflicting demands & priorities.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.