Patient Services & Scheduling Specialist

Brown-University-Health-1; Providence (RI); On-site; USD 24,796 - 39,950; Full time

Job summary

Brown University Health is seeking a Patient Service Representative to support the Office Manager by handling patient registration, scheduling, and greeting patients upon arrival. The role requires accurate data entry, strong communication, and attention to confidentiality.

You will triage calls, obtain insurance information, verify demographics, collect co-payments, and help maintain a smooth patient flow in an outpatient setting at LPG-Providence location.

Qualifications

• Completion of a one-year Medical Office Management program or equivalent healthcare experience.
• Proficient English communication and interpersonal skills.
• Familiarity with medical terminology.

Responsibilities

• Triages and tracks telephone contacts and directs calls to the appropriate party.
• Obtains patient registration information during initial telephone contact.
• Schedules and confirms appointments to maintain patient flow.
• Obtains authorization numbers and referrals per payer requirements.
• Posts co-payment and verifies demographic and insurance data.
• Maintains patient privacy and confidentiality.

Skills

Interpersonal skills

English language proficiency

Education

Medical Office Management program

Tools

Computer skills

Medical terminology

Job description

Brown University Health is seeking a Patient Service Representative to support the Office Manager by handling patient registration, scheduling, and greeting patients upon arrival. The role requires accurate data entry, strong communication, and attention to confidentiality.

You will triage calls, obtain insurance information, verify demographics, collect co-payments, and help maintain a smooth patient flow in an outpatient setting at LPG-Providence location.