Patient Services & Scheduling Specialist

Brown-University-Health-1; Johnston (RI); Presencial; USD 38.000 - 62.000; Jornada completa

Descripción de la vacante

Brown University Health seeks a Patient Service Representative to manage patient registration, scheduling, and payments in a hands-on clinical office setting.

The role includes verifying demographics, processing referrals, and ensuring privacy and security of patient information in a busy healthcare environment. Travel to satellite offices may be required; day shift coverage is typical.

Formación

• Two years of experience in a physician’s medical office.
• Proficient in English and appointment scheduling software.
• Familiarity with medical office procedures and terminology.
• Excellent interpersonal and communication skills.

Responsabilidades

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient’s right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

Conocimientos

Appointment scheduling

Interpersonal communication

Medical terminology

English language

Herramientas

Appointment scheduling software

Descripción del empleo

Brown University Health seeks a Patient Service Representative to manage patient registration, scheduling, and payments in a hands-on clinical office setting.

The role includes verifying demographics, processing referrals, and ensuring privacy and security of patient information in a busy healthcare environment. Travel to satellite offices may be required; day shift coverage is typical.