Patient Services & Scheduling Specialist

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Providence, RI is seeking a Patient Service Representative to manage patient registration, scheduling, and payments. You will greet patients, answer phones, verify information, and support billing workflows while upholding privacy and service standards.

This role emphasizes accuracy, teamwork, and the ability to travel to satellite offices as needed, with a typical daytime schedule Monday through Friday.

Qualifications

• Knowledge of medical office procedures and terminology.
• Two years of experience in a physician’s medical office practice.
• Proficient in English and appointment scheduling skills.

Responsibilities

• Oversees patient financial process to ensure payments are obtained at time of service.
• Verifies complete and accurate patient information (demographics, referrals, authorizations, codes).
• Completes end-of-day batch and reconciliations for schedule vs payments.
• Provides clerical support for the practice.
• Orients and assists new employees on department policies.
• Maintains safety, privacy, and infection control per policies.

Skills

Customer service

Phone etiquette

Scheduling

English proficiency

Medical office experience

Education

Two-year Medical Office Management/Medical Secretary program

Tools

Scheduling software

Job description

Brown University Health in Providence, RI is seeking a Patient Service Representative to manage patient registration, scheduling, and payments. You will greet patients, answer phones, verify information, and support billing workflows while upholding privacy and service standards.

This role emphasizes accuracy, teamwork, and the ability to travel to satellite offices as needed, with a typical daytime schedule Monday through Friday.