Patient Access & Scheduling Specialist - Call Center

Brown University Health; Providence (RI); On-site; USD 25,000 - 40,000; Full time

Job summary

Brown University Health at The Miriam Hospital in Providence, RI is seeking a Scheduling and Registration Clerk to manage outpatient scheduling, registration, and patient communications in a high-volume call center environment. The role requires collecting essential information and coordinating with clinics to ensure accurate appointments and patient records.

The position emphasizes compassionate patient care, strong communication, and teamwork.

Qualifications

• High school diploma or GED required with secretarial/business education or equivalent.
• Knowledge of medical terminology preferred.
• Strong communication and telephone etiquette required.

Responsibilities

• Answers phones from patients/customers professionally and responds to inquiries and complaints.
• Schedules and registers patients based on guidelines and medical appropriateness.
• Handles high volume inbound calls and researches information using accessible resources.
• Obtains and collects necessary information to schedule and register appointments.
• Ensures accurate patient information (demographics, referrals, billing codes) and coordinates with providers/clinics.

Skills

Customer service

Telephone etiquette

Communication

Problem solving

Education

High School diploma or GED

Tools

EPIC Cadence Referrals

Microsoft Office

Cisco

Outlook

Excel

Job description

Brown University Health at The Miriam Hospital in Providence, RI is seeking a Scheduling and Registration Clerk to manage outpatient scheduling, registration, and patient communications in a high-volume call center environment. The role requires collecting essential information and coordinating with clinics to ensure accurate appointments and patient records.

The position emphasizes compassionate patient care, strong communication, and teamwork.