Patient Concierge & Scheduling Specialist

Northwestern Medicine; Winfield (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register records, verify insurance, and collect balances. You will answer calls, schedule appointments, and coordinate tests while maintaining confidentiality and accuracy in patient charts.

The role emphasizes high-quality customer service and teamwork in a medical office setting. A high school diploma is required, with 0–2 years of customer service experience; a bachelor’s degree is preferred.

Qualifications

• HS diploma or GED required.
• 0–2 years of customer service experience preferred.
• Bachelor’s degree preferred; physician office experience is a plus.
• Working knowledge of medical terminology beneficial.

Responsibilities

• Greet patients and register them, verify insurance, collect co-pays and balances.
• Answer phone and schedule appointments.
• Coordinate scheduling of tests and communicate with patients.
• Maintain patient records and ensure confidentiality and accuracy.
• Serve as liaison between patients and practice.
• Assist with daily office duties to support patient safety and accurate charges.

Skills

Customer service

Phone handling

Medical terminology

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register records, verify insurance, and collect balances. You will answer calls, schedule appointments, and coordinate tests while maintaining confidentiality and accuracy in patient charts.

The role emphasizes high-quality customer service and teamwork in a medical office setting. A high school diploma is required, with 0–2 years of customer service experience; a bachelor’s degree is preferred.