Patient Services Associate

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Medical, dental and vision coverage

Life insurance

Paid time off and holidays

Job summary

Northwestern Medicine seeks a Patient Service Representative to check patients in/out, verify demographics and insurance, collect payments, and support registration processes. The role emphasizes strong customer service in a healthcare setting.

Applicants with a high school diploma or GED are required; a Bachelor’s degree and prior healthcare experience are preferred, with bilingual abilities considered a plus. This position offers comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.

Responsibilities

• Greets patients and guests upon arrival and confirms identity.
• Completes check-in/out functions and updates demographics/insurance information.
• Obtains patient consents and authorizations and assists with registrations.
• Collects co-payments and processes payments; posts billing information.
• Maintains waiting area and communicates delays or changes in appointment status.
• Schedules appointments and supports cross-coverage across ICCs.

Skills

Customer service

Bilingual

Medical terminology

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine seeks a Patient Service Representative to check patients in/out, verify demographics and insurance, collect payments, and support registration processes. The role emphasizes strong customer service in a healthcare setting.

Applicants with a high school diploma or GED are required; a Bachelor’s degree and prior healthcare experience are preferred, with bilingual abilities considered a plus. This position offers comprehensive benefits and opportunities for growth.