Dermatology Patient Concierge & Scheduler

Northwestern Memorial Healthcare; Naperville (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register them, verify insurance, collect co-pays, and coordinate scheduling. You will handle phone calls, appointments, and patient communications to maintain a high level of patient service within the office.

The role requires a high school diploma or GED and 0–2 years in customer service, with preferred candidates having a bachelor’s degree and related medical terminology knowledge. Equal opportunity employer.

Qualifications

• High school diploma or GED required.
• 0–2 years of experience in a customer service position.

Responsibilities

• Greets patients and registers them, verifies insurance information and collects co-pays.
• Updates patient demographic and company information as needed.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice.

Skills

Customer service

Medical terminology

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register them, verify insurance, collect co-pays, and coordinate scheduling. You will handle phone calls, appointments, and patient communications to maintain a high level of patient service within the office.

The role requires a high school diploma or GED and 0–2 years in customer service, with preferred candidates having a bachelor’s degree and related medical terminology knowledge. Equal opportunity employer.