Patient Services & Scheduling Specialist

Carle Health; Normal (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health in Normal, IL is seeking a Patient Services Representative to coordinate daily clinic prep, admit patients, manage cash and support basic appointment scheduling. The role emphasizes warm patient interaction and accuracy in documentation.

You will greet patients, verify information, schedule appointments, handle payments and maintain orderly records, contributing to a positive patient experience across Carle Health's network.

Qualifications

• Experience in customer service or front desk roles.
• Strong communication and cash handling skills.
• Ability to verify insurance information and collect payments.

Responsibilities

• Greet patients in a prompt, pleasant and helpful manner.
• Check in/out patients, verify information and record in the medical record.
• Assemble and prepare patient charts.
• Schedule patient appointments including re-scheduling when necessary.
• Scan information and documents into patient file.
• Collect payments for services and post to patient account.
• Answer phones, retrieve and respond to patient voicemails.
• Maintain an accurate cash drawer including end-of-day balancing.
• Data entry including patient demographics and insurance information.
• May process end-of-day batching for billing and accounting departments.
• Perform routine office tasks including filing, faxing and scanning.

Skills

Customer service

Job description

Carle Health in Normal, IL is seeking a Patient Services Representative to coordinate daily clinic prep, admit patients, manage cash and support basic appointment scheduling. The role emphasizes warm patient interaction and accuracy in documentation.

You will greet patients, verify information, schedule appointments, handle payments and maintain orderly records, contributing to a positive patient experience across Carle Health's network.