Patient Scheduling Specialist

Carle; Normal, Northern (IL, KY); Hybrid; USD 23,000 - 39,000; Full time

Job summary

Carle Health is seeking a Scheduler to screen and route callers and inquiries, schedule appointments, and perform pre-registration tasks. You will communicate with patients and providers to ensure access to appropriate care and services.

The role emphasizes accurate documentation, patient education on insurance and payment options, and seamless coordination with clinical teams across Carle’s network in Illinois.

Qualifications

• Experience with scheduling and pre-registration documentation
• Ability to educate patients and providers on insurance, payments, and service options
• Comfort handling inquiries via phone, internet, and written communication

Responsibilities

• Answer, schedule and pre-registration documentation for inquiries from patients and providers
• Educate patients and providers on insurance, payments, access to Carle services
• Verify and update patient demographics, insurance details, and primary physicians in the HIS system
• Transmit messages to physicians and staff promptly and accurately

Skills

Customer service

Job description

Carle Health is seeking a Scheduler to screen and route callers and inquiries, schedule appointments, and perform pre-registration tasks. You will communicate with patients and providers to ensure access to appropriate care and services.

The role emphasizes accurate documentation, patient education on insurance and payment options, and seamless coordination with clinical teams across Carle’s network in Illinois.