Patient Experience & Scheduling Specialist

Summit Health; New York (NY); On-site; USD 27,000 - 34,000; Full time

Job summary

Summit Health is seeking an organized administrative professional to greet patients, schedule appointments, and manage referrals across our multispecialty and urgent care network. The role includes maintaining patient charts, coordinating admissions, and handling calls with professional courtesy.

You will work closely with physicians and nursing staff, ensuring accurate data entry and timely handling of records while safeguarding patient privacy and confidentiality.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Previous office experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent interpersonal and customer service skills.
• Must have accurate computer data entry skills.
• Must organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greet patients and family, schedule appointments, and coordinate hospital admissions and procedures.
• Direct calls, take messages, and ensure timely action.
• Maintain on-call schedules, physician phone numbers, and beeper numbers.
• Prepare charts for new patients and ensure forms are in the chart.
• Handle patient records and privacy according to policies.
• Assist with scheduling, referrals, and patient communications.
• Maintain office supplies and equipment; provide training to staff as needed.
• Logs and coordinates scheduling for inpatient and outpatient procedures.

Skills

Customer service

Telephone etiquette

Scheduling appointments

Medical office terminology

Education

High School diploma or GED

Associate degree preferred

Heartsaver within 30 days

PSR experience preferred

Tools

EHR

Practice Management System

Windows OS

Job description

Summit Health is seeking an organized administrative professional to greet patients, schedule appointments, and manage referrals across our multispecialty and urgent care network. The role includes maintaining patient charts, coordinating admissions, and handling calls with professional courtesy.

You will work closely with physicians and nursing staff, ensuring accurate data entry and timely handling of records while safeguarding patient privacy and confidentiality.