Patient Services & Scheduling Specialist

Illinois Bone & Joint Institute, LLC; New Lenox, Northern (IL, KY); Hybrid; USD 41,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

401k with match

Wellness program

HSA

PTO

Job summary

Illinois Bone & Joint Institute, LLC (IBJI) in New Lenox, IL is seeking a Patient Services Coordinator II to deliver exceptional patient-centered service. You will handle registration, scheduling, and triage while supporting IBJI teams and mentors new staff.

The role requires professional communication and ability to navigate multiple software platforms. Responsibilities include answering inquiries, processing paperwork, verifying insurance, and managing patient payments.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred (healthcare concentration a plus).
• Minimum three years experience in customer service role required (medical office experience is a plus).
• Minimum 1 year in a patient services related role preferred.
• EHR experience with Epic experience preferred.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience.
• Preparing paperwork to facilitate efficient operation and excellent customer service.
• Answering general inquiries.
• Appointment scheduling.
• Phone reception, patient triage, and escalation to appropriate staff.
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents.
• Check in/out procedures.
• Patient chart management.
• Collection/posting of patient responsibility payments (including copays and deductibles).
• Insurance verification and Referral management as required.
• Assist in training staff and mentoring new employees within department.
• Maintains clean and safe work environment.
• Other office duties as assigned.

Skills

Customer service

Communication skills

Medical terminology

MS Office

Education

High school diploma or equivalent

Associates degree preferred

Tools

Epic

Scheduling software

Job description

Illinois Bone & Joint Institute, LLC (IBJI) in New Lenox, IL is seeking a Patient Services Coordinator II to deliver exceptional patient-centered service. You will handle registration, scheduling, and triage while supporting IBJI teams and mentors new staff.

The role requires professional communication and ability to navigate multiple software platforms. Responsibilities include answering inquiries, processing paperwork, verifying insurance, and managing patient payments.