Patient Services Coordinator II: Flexible Schedule & Impact

Illinois-Bone-; Gurnee (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401k with company match

Paid holidays

Paid time off

Job summary

Illinois Bone and Joint Institute, LLC is seeking a Patient Services Coordinator II to deliver exemplary patient-centered service and support IBJI teams. The role emphasizes accurate registration, optimal scheduling, staff training, issue escalation, and other office duties to ensure a positive patient experience and smooth clinic operations.

The position requires strong communication, handling confidential information, and at least three years in customer service with medical office exposure.

Qualifications

• Minimum three years experience in a customer service role.
• Minimum 1 year in a patient services related role.
• Epic EHR experience preferred.
• Ability to handle highly confidential, sensitive and non-routine information.
• Familiarity with scheduling and rearranging appointments.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience.
• Preparing paperwork to facilitate efficient operation and excellent customer service.
• Answering general inquiries.
• Appointment scheduling.
• Phone reception, patient triage, and escalation to appropriate staff.
• Registration/pre-registration procedures to include review of patient demographics, insurance and advising patient to provide any necessary documents.
• Preparing paperwork to facilitate efficient operation and excellent customer service.
• Check in/out procedures.
• Patient chart management.
• Collection/posting of patient responsibility payments (including copays and deductibles).
• Insurance verification and Referral management as required.
• Assist in training staff and mentoring new employees within department.
• Maintains clean and safe work environment.
• Other office duties as assigned.

Skills

Customer service

Medical office experience

Communication

Microsoft Office

Education

High school diploma or equivalent

Associates degree preferred (healthcare concentration)

Tools

Epic EHR

Microsoft Office

Job description

Illinois Bone and Joint Institute, LLC is seeking a Patient Services Coordinator II to deliver exemplary patient-centered service and support IBJI teams. The role emphasizes accurate registration, optimal scheduling, staff training, issue escalation, and other office duties to ensure a positive patient experience and smooth clinic operations.

The position requires strong communication, handling confidential information, and at least three years in customer service with medical office exposure.