Patient Services & Scheduling Specialist

Florida Onc; Naples (FL); On-site; USD 22,000 - 34,000; Full time

Job summary

Florida Oncology and Hematology is seeking a Patient Services Specialist to manage front-desk patient intake, scheduling, and medical records. The role emphasizes accurate documentation and exceptional customer service across a multi-site environment.

The position handles patient payments, schedule coordination, and EMR updates while maintaining HIPAA compliance and a welcoming practice atmosphere.

Qualifications

• High School Diploma required; an Associates degree is preferred.
• Minimum of 1 year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with attention to detail and multitasking ability.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients, verify identity, and document arrival status in the EMR.
• Update patient demographics and collect/post patient payments as needed.
• Schedule appointments, manage physician and clinic schedules, and relay urgent information.
• Process medical records, faxes, and patient documentation in accordance with HIPAA.

Skills

Interpersonal communication

Customer service

Multitasking

Documentation

Microsoft Office

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Florida Oncology and Hematology is seeking a Patient Services Specialist to manage front-desk patient intake, scheduling, and medical records. The role emphasizes accurate documentation and exceptional customer service across a multi-site environment.

The position handles patient payments, schedule coordination, and EMR updates while maintaining HIPAA compliance and a welcoming practice atmosphere.