Patient Experience & Scheduling Specialist

American Oncology Management Company; Fort Wayne (IN); On-site; USD 24,000 - 36,000; Full time

Job summary

Fort Wayne Medical Oncology and Hematology is seeking a Patient Services Specialist to provide front-end patient support, intake, scheduling, and financial transactions while ensuring accurate documentation and top-notch service.

The role involves greeting patients, verifying identities, managing appointments, updating records, and coordinating with the financial team to handle payments and insurance changes across multiple locations.

Qualifications

• High school diploma required; associates degree preferred.
• Minimum 1 year experience in a healthcare setting, physician office preferred.
• Strong customer service focus with attention to detail and multitasking ability.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients professionally and manage intake for a welcoming environment.
• Check in patients, verify identity, and document in the EMR per policy.
• Schedule appointments and manage physician calendars with accuracy.
• Handle payments, co-pays, and assist with insurance communications.
• Maintain patient records, HIPAA-compliant documentation, and forms.
• Respond to calls and route messages within the EMR system.

Skills

Interpersonal skills

Communication

Customer service

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Fort Wayne Medical Oncology and Hematology is seeking a Patient Services Specialist to provide front-end patient support, intake, scheduling, and financial transactions while ensuring accurate documentation and top-notch service.

The role involves greeting patients, verifying identities, managing appointments, updating records, and coordinating with the financial team to handle payments and insurance changes across multiple locations.