Patient Services & Scheduling Specialist

Northwesternmedicine; Naperville (IL); On-site; USD 32,000 - 48,000; Full time

Job summary

Northwestern Medicine in Naperville, IL is looking for a Patient Services Representative to deliver top-tier front-desk and call-center support. You will register patients, verify insurance, collect co-pays, and help manage appointment scheduling and patient flow.

You will answer phones and greet patients, document requests, and coordinate with physicians and staff to maintain accurate, confidential medical records. A strong customer-service approach and attention to detail are essential.

Qualifications

• High school diploma or GED is required.
• 0-2 years of customer service experience.
• Preferred: Bachelor's degree; 1-3 years in a physician office; familiarity with medical terminology.

Responsibilities

• Greets patients and registers them, verifies insurance, collects co-pays and outstanding balances.
• Updates patient demographics and company information in the system.
• Answers phones and schedules appointments.
• Directs and documents patient calls; coordinates scheduling of outside testing.
• Liaises between patient and practice; provides back-up for scheduling.
• Performs daily reconciliation to ensure charges are entered correctly and files charts and test results.

Skills

Customer service

Communication

Medical terminology

Education

High school diploma or GED

Bachelor's degree

Job description

Northwestern Medicine in Naperville, IL is looking for a Patient Services Representative to deliver top-tier front-desk and call-center support. You will register patients, verify insurance, collect co-pays, and help manage appointment scheduling and patient flow.

You will answer phones and greet patients, document requests, and coordinate with physicians and staff to maintain accurate, confidential medical records. A strong customer-service approach and attention to detail are essential.