Patient Services Rep

Cooper University Health Care; Camden (AL); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper University Health Care in Camden, AL is seeking a patient access representative with a strong focus on service. You greet patients, register them, schedule appointments and collect copays while maintaining a positive patient experience.

Responsibilities include verifying insurance, authorizations and referrals, using Epic, and coordinating front-desk tasks across the ambulatory network. High school diploma required; minimum one year of registration/billing experience.

Qualifications

• Minimum one year of registration or billing experience preferred.
• Proficiency in patient registration, scheduling, insurance pre-certifications, authorizations and referrals.
• Epic experience preferred.

Responsibilities

• Greet patients and register them using AIDET; provide courteous service.
• Handle full registration and update demographics, insurance, and signatures.
• Coordinate patient outreach via MyChart and front desk communications.
• Utilize kiosks/tablets to assist patients upon arrival; ability to stand 2–8 hours.
• Schedule appointments across the healthcare continuum; manage follow-ups.
• Collect co-pays and reconcile cash drawer daily.
• Perform non-clinical admin duties and document in the medical record.
• Communicate with the multidisciplinary team and uphold Mission, Vision and Values.

Skills

Customer service

Registration experience

Billing awareness

Verbal/written communication

Teamwork

Education

High School Diploma or equivalent

Tools

Epic systems

Job description

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.

Experience Required

Minimum one year of recent registration or billing experience working in a medical facility preferred.

Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.

Epic experience preferred.

Excellent organizational, written/verbal communication and teamwork skills.

Demonstrated performance of excellent customer service skills.

Briefly explain the job’s overall objective:

Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.

Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.

Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.

Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.

Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).

Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.

Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.

Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume.

Education Requirements

High School Diploma or equivalent required.

Salary Min ($)

USD $18.00

Salary Max ($)

USD $29.00