Patient Services & Registration Specialist

Cooper University Health Care; Washington Township (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper University Health Care in Turnersville, NJ is seeking a front desk registration specialist to deliver a warm, efficient patient arrival experience using AIDET techniques and to communicate delays or changes. The role handles full registration, verifies demographics and insurance, gathers signatures, and supports outreach via MyChart messaging and scheduling across the care continuum.

The ideal candidate has strong customer service, organizational and communication skills, with a

Qualifications

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Responsibilities

• Greets patients and guests using AIDET to provide an excellent service experience.
• Performs full registration and updates demographics, insurance and signatures.
• Handles appointment scheduling and patient outreach via MyChart messaging and calls.
• Collects co-pays, reconciles cash drawer, and supports non-clinical duties.
• Maintains regulatory standards and collaborates with the care team.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Education

High School Diploma or equivalent

Tools

Epic

Job description

Cooper University Health Care in Turnersville, NJ is seeking a front desk registration specialist to deliver a warm, efficient patient arrival experience using AIDET techniques and to communicate delays or changes. The role handles full registration, verifies demographics and insurance, gathers signatures, and supports outreach via MyChart messaging and scheduling across the care continuum.

The ideal candidate has strong customer service, organizational and communication skills, with a