Patient Services & Scheduling Specialist

CEDARS-SINAI; Los Angeles (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Cedars-Sinai in Los Angeles is seeking a Patient Service Representative to deliver outstanding customer service, handle telephone inquiries, schedule appointments, and register patients. You will collect co-pays, verify insurance in CS-Link, manage referrals, and support the care flow across a multi-specialty network.

The role emphasizes infection prevention, adherence to policies, and collaboration with the care team.

Qualifications

• High school diploma or GED preferred.
• Two years of outpatient medical office experience preferred.
• Experience as a Patient Service Rep is a plus.

Responsibilities

• Provides outstanding customer service through intake, prioritizing, and resolving calls and patient needs for a multi-specialty team.
• Greets patients and assists with resolving patient issues.
• Check-in and check-out patients, collects co-payments, and reconciles payments.
• Verifies patient demographics and insurance data in CS-Link.
• Schedules appointments and completes patient registration.
• Assists with physician schedules and handles patient/provider correspondence.
• Processes and tracks referrals and authorizations for various insurance types.
• Manages patient care flow and monitors CS-Link message pools.
• Assesses workflow to find opportunities for improvement.
• Explains policies or services to patients using administrative knowledge.
• Participates in daily huddles and staff meetings.
• Promotes infection prevention standards and department policies.

Skills

Customer service

Phone etiquette

Appointment scheduling

Billing collections

Education

High school diploma or GED

Job description

Cedars-Sinai in Los Angeles is seeking a Patient Service Representative to deliver outstanding customer service, handle telephone inquiries, schedule appointments, and register patients. You will collect co-pays, verify insurance in CS-Link, manage referrals, and support the care flow across a multi-specialty network.

The role emphasizes infection prevention, adherence to policies, and collaboration with the care team.