Patient Services & Scheduling Specialist

Cedars-Sinai; Santa Monica (CA); On-site; USD 40,000 - 58,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Service Representative to deliver outstanding patient-first service in a busy outpatient setting. You will handle calls, schedule appointments, register patients, collect co-payments, and ensure accurate demographics and insurance data in CS-Link while maintaining privacy and compliance.

Responsibilities include greeting patients, resolving issues, managing check-in/out, processing referrals, and supporting physician schedules.

Qualifications

• Two years of experience as a Patient Service Rep in an outpatient medical office setting preferred.

Responsibilities

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

Skills

Customer service

Phone communication

Scheduling appointments

Data entry

Education

High school diploma or GED

Tools

CS-Link

Job description

Cedars-Sinai is seeking a Patient Service Representative to deliver outstanding patient-first service in a busy outpatient setting. You will handle calls, schedule appointments, register patients, collect co-payments, and ensure accurate demographics and insurance data in CS-Link while maintaining privacy and compliance.

Responsibilities include greeting patients, resolving issues, managing check-in/out, processing referrals, and supporting physician schedules.