Patient Access & Scheduling Specialist

Cedars-Sinai; Beverly Hills (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Cedars-Sinai seeks a Patient Service Rep to deliver outstanding patient care through telephone communication, appointment scheduling, and accurate registration. The role handles co-payments, validates demographics and insurance data, and supports a multi-specialty team with smooth patient flow.

Responsibilities include greeting patients, resolving issues, processing referrals, and contributing to infection prevention standards while participating in daily huddles and departmental procedures.

Qualifications

• High school diploma or GED preferred.
• Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.

Responsibilities

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.

Skills

Customer service

Telephone communication

Appointment scheduling

Education

High school diploma or GED

Job description

Cedars-Sinai seeks a Patient Service Rep to deliver outstanding patient care through telephone communication, appointment scheduling, and accurate registration. The role handles co-payments, validates demographics and insurance data, and supports a multi-specialty team with smooth patient flow.

Responsibilities include greeting patients, resolving issues, processing referrals, and contributing to infection prevention standards while participating in daily huddles and departmental procedures.