Patient Services Associate — Care Concierge

Vanderbilt Health; Lebanon (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health’s Vanderbilt Women's Health division is seeking an administrative professional to support patient flow and communications. You will manage the front desk, ensure accurate registration and billing, and coordinate scheduling with a compassionate, patient-centered approach.

In this role you will verify insurances, handle payments at the point of service, and maintain HIPAA compliance while delivering high-quality customer service across our multidisciplinary team.

Qualifications

• Provides service to patients with guidance and effective communication.
• Operates reception area and welcome tablets; supports patient engagement.
• Schedules appointments and communicates details to patients.
• Delivers excellent customer service and manages de-escalation with guidance.
• Verifies insurance, loads coverage, handles billing forms to ensure accurate billing.

Responsibilities

• Checks in/out patients.
• Manages reception area and tablets; supports MHAV engagement.
• Schedules appointments and communicates with patients.
• Provides excellent customer service and de-escalates when needed.
• Verifies insurance and handles payor verification to ensure proper billing; collects payments.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

HIPAA compliance

Job description

Vanderbilt Health’s Vanderbilt Women's Health division is seeking an administrative professional to support patient flow and communications. You will manage the front desk, ensure accurate registration and billing, and coordinate scheduling with a compassionate, patient-centered approach.

In this role you will verify insurances, handle payments at the point of service, and maintain HIPAA compliance while delivering high-quality customer service across our multidisciplinary team.