Patient Services & Scheduling Specialist

Penn Medicine; Lancaster (Lancaster County); On-site; USD 21,000 - 30,000; Full time

Job summary

Penn Medicine is seeking a detail-oriented registration specialist to manage patient registration, scheduling, insurance verification, and related tasks across clinical and hospital services.

You will support high-volume workflows, communicate effectively with patients and care teams, and ensure accurate documentation in the electronic health record. This role requires strong customer service and adherence to regulatory standards.

Qualifications

• Proven experience in customer service or front-desk roles.
• Ability to handle sensitive information with discretion and confidentiality.
• Strong verbal and written communication skills.
• Familiarity with basic clerical tasks and data entry.

Responsibilities

• Register patients for visits and procedures accurately.
• Coordinate scheduling and referrals as needed across departments.
• Verify insurance information and perform pre-visit checks.
• Input and release medical records and documentation in the EMR.
• Respond to patient inquiries and escalate issues to supervisors as needed.

Skills

Customer service

Communication

Administrative support

Education

H.S. Diploma/GED

Tools

Epic EMR

Job description

Penn Medicine is seeking a detail-oriented registration specialist to manage patient registration, scheduling, insurance verification, and related tasks across clinical and hospital services.

You will support high-volume workflows, communicate effectively with patients and care teams, and ensure accurate documentation in the electronic health record. This role requires strong customer service and adherence to regulatory standards.